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Digital Privacy Policy

We are committed to protecting and respecting your privacy.

This page outlines where we store your personal data and what cookies we use on our website the why we use them.

This page will be reviewed regularly and may be subject to change. Please check back occasionally for updates on how we are processing your data. If we change any procedures, we will outline them below. 

By using our website or purchasing a product from us, you are agreeing to be bound by this policy.

If you wish to get in touch with us to discuss any element in our Privacy Policy, please contact us via the following:

Call us on +44 (0) 1691 655150

Email us: info@in2access.co.uk

Registered address: Unit 6a Mile Oak, Maesbury Road Industrial Estate, Oswestry, Shropshire, SY10 8GA. 

How we collect information from you:

There are several ways we may collect information about you: 

  • When you provide information when enquiring about a product or service by telephone*, email, live web chat, letter or contact form.
  • When you subscribe to receive email marketing from us: “opting in”.
  • If one of our customers would like us to ship directly to you (as their customer), we may store your details to ensure we are not breaching any contracts by selling to you directly in the future. If this is the case, we won’t contact you unless we have permission to do so from our customer.
  • If you are attending an industry course on our premises.
  • When you report a problem to our technical support team.

*Telephone calls are not recorded and will not be stored on our systems.

What information we collect about you:

Depending on your reason for getting making contact with us, this information could include the following:

Name, address, telephone number, email address, job title, company name, company address, a synopsis of your company - outlining products and services, notes about the structure of your company, credit analysis reports and payment details*.

*Please note: Credit and debit card payment details provided by customers over the telephone are destroyed as soon as the payment is processed. Our telephone calls are not recorded; therefore, we keep no record of your card details on our system once a payment has been processed. We cannot see the full card details of customers using our website to purchase products.

Cookies:

What are ‘cookies’?

We also store information about how you navigate our website if you have consented to the use of cookies.

Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow the website to recognise you when you visit. They collect statistical data about your browsing actions and patterns. These do not identify you as an individual.

We pass your data to a few digital service providers to enable us to monitor your website usage and to manage leads from contact form submissions. You have the right to opt-in or opt-out of sending your data to the services we use to analyse this data.

Manage your cookie preferences

Third-party services accessing your data:

Google Analytics

We use Google Analytics to monitor website traffic and activity as this gives us an insight on how people are using our website. We only send anonymous user data to Google Analytics and your personal data is not collected.

What happens if I don’t allow these cookies?

By not allowing these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.

View Google Analytics privacy policy for more information - https://policies.google.com/privacy

Hotjar

Hotjar tracks and records anonymous data on what users are doing on our website to help improve your experience using the following methods:

Heatmaps

Heatmaps tell us what sections on the website (such as menu links or call to actions) users are interacting with. This gives us an insight to see what sections need improving on pages.

The heatmaps do not capture or store any of your personal data.

Find out more about heatmaps - https://www.hotjar.com/heatmaps

Recorded tracking

Recordings show us what users are doing when they are browsing our website. This gives us a better understanding into how our users are navigating through our website and how they are interacting with different sections.

Recordings also help us identify any technical issues that users come across with our website (such as broken links or layout issues) so we can fix the issues as soon as possible.

The recordings do not capture or store any of your personal data and displays users anonymously.

We capture the following actions:

  • Mouse movements
  • Mouse clicks
  • Scroll movements

We do not capture keystrokes and cannot see what information you are submitting when filling in any of our web forms.

Find out more about how recordings work - https://help.hotjar.com/hc/en-us/articles/115011647627-How-do-Hotjar-Recordings-Work-

Feedback polls

Feedback polls help us improve our website by asking you for your feedback. You have the choice to send us your feedback anonymously, or, if you would like us to get in touch with you, you have the option to send us your contact details. If you choose to send us your contact details, you can request to have your details removed at any time.

Find out more about feedback polls - https://www.hotjar.com/polls

What happens if I don’t allow this cookie?

Not allowing this cookie can result in us not discovering issues you may come across when browsing the website or allow us to collect your feedback to improve the website.

View Hotjar’s privacy policy for more information - https://www.hotjar.com/legal/policies/privacy

Live chat system - Tawk.to

We use a live chat system provided by a company called Tawk.to which is used to provide customer support when users are browsing our website.

We may store your details through the live chat system if you give us consent to. This is simple data including your geographical location (but not your exact address) and your name if you have used our live chat service.

View Tawk.to’s privacy policy for more information - https://www.tawk.to/privacy-policy/

MailChimp

We use an email newsletter distribution service called MailChimp to store your information when you opt-in to receive to our newsletter subscription. We use this programme to send you special offers and keep you up-to-date with company news and events.

You can request to opt-out of receiving these emails at any time by clicking the ‘unsubscribe’ link at the bottom of any of our eNewsletters or eShots. Alternatively, email our marketing department to request to be removed from our distribution list – marketing@in2access.co.uk

View MailChimp’s privacy policy for more information – https://mailchimp.com/legal/privacy/

How we secure your data

We respect your data and have taken appropriate security measures to ensure we have mitigated against risks including loss, unauthorised access or manipulation.

We never hold your data for unnecessarily lengthy periods or share it with unknown recipients. Please contact us directly to find out more about our IT security infrastructure.

Special category data:

We do not collect special category data other than dietary requirements of delegates attending our training courses. This information is only retained for as long as it is necessary and is only processed solely for the purpose it was requested for.

How long we retain your data:

We will not keep your data for longer than we deem necessary for business or legal purposes such as tax recording.

To find out the exact timescales we hold your data for, please get in touch.

Your rights to access the data we hold on you:

All individuals who are the subject of personal data held by IN2 Access and Control Ltd are entitled to:

  • Ask what information the company holds about them and why.
  • Who, if anyone is the data is being disclosed to.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed how the company is meeting its data protection obligations.
  • To the extent to which it is using the personal data for the purpose of making automated decisions relating to the data subject and, if so, what logic is being used for that purpose

If an individual contact the company requesting this information, this is called a subject access request.

  • The request must be completed with 30 days
  • No administration fee can be applied

Subject access requests from individuals should be made by email, addressed to the data controller at info@in2access.co.uk

The data controller can supply a standard request form, although individuals do not have to use this.

The data controller will always verify the identity of anyone making a subject access request before handing over any information.